Every piece from Vantara Gems is backed by our commitment to quality, with coverage against manufacturing defects for lasting peace of mind.
Fine Jewelry Warranty
At Vantara Gems, every piece is created with a focus on quality, precision, and responsible craftsmanship. Our jewelry is designed to be worn and enjoyed for years, and we take great care in ensuring each piece meets high standards before it reaches you. For added peace of mind, we provide coverage for manufacturing defects that may affect the structure or setting of your jewelry.
If you believe your piece has a manufacturing issue, our team will be happy to assist. Simply contact us and we will guide you through the inspection process. Once we receive the jewelry, our specialists will carefully evaluate it to determine whether the issue is related to craftsmanship. If it falls under coverage, we will carry out the necessary repair. If the issue is not related to manufacturing, we will provide a repair estimate before proceeding.
To maintain the integrity of your jewelry, any repairs or modifications should be performed by Vantara Gems. Work carried out by other jewelers may void this coverage. With proper care and occasional servicing, your piece can continue to reflect the beauty, craftsmanship, and thoughtful design it was created with.
Jewelry Care
Home Care & Cleaning
To keep your jewelry looking its best, clean it occasionally using warm water and a mild dish soap solution. Let the piece soak for a few minutes, then gently brush it with a soft toothbrush to remove dirt and buildup. Be especially gentle around the metal and stone settings.
Pay close attention to the area behind the setting and beneath the stone, where residue can collect over time. After cleaning, rinse the jewelry thoroughly under clean water and allow it to air dry or pat it dry with a soft, lint-free cloth. A gentle polish with a jewelry cloth can help restore its natural shine.
Note: If you notice a stone becoming loose, avoid brushing the piece and contact our support team so it can be properly inspected and secured.
Professional Care & Cleaning
At Vantara Gems, we believe beautiful jewelry deserves thoughtful care. That’s why we offer complimentary professional cleaning within the first year of purchase to help maintain the brilliance of your piece. After the first year, you can still send your jewelry to us for cleaning at a minimal service cost. Please note that customers are responsible for shipping expenses.
Our professional cleaning process may include ultrasonic cleaning, which uses high-frequency sound waves to gently remove dirt, oils, and buildup from hard-to-reach areas. This method helps restore the natural sparkle of your jewelry more effectively than regular surface cleaning. Before any cleaning begins, our team carefully checks each piece to ensure the stones and settings are secure.
Wear & Tear or loss
Vantara Gems is not responsible for and wear & tear, accidental damage or loss of a piece.
When To Take Off Your Ring
Although it’s tempting to wear your ring at all times, certain activities can cause unnecessary wear or damage. Here are a few moments when it’s best to remove your ring to help preserve its beauty and longevity.
Heavy Physical Labour
Remove your ring during activities that involve strong impact or heavy gripping—such as weightlifting, boxing, gardening, or carrying heavy grocery bags—to help prevent bending or damage over time.
Swimming
Avoid wearing your ring in places like the beach, pool, or hot tub. Chlorine and chemicals can dull the stone’s sparkle and weaken the metal over time, while cold water may cause your fingers to shrink slightly, increasing the risk of the ring slipping off.
Household Chores
Remove your ring during household tasks like cleaning, gardening, or cooking. Harsh chemicals, dirt buildup, and accidental knocks can affect the metal and stones over time.
Sleeping
While it may seem harmless to wear your ring to bed, it can sometimes catch on bedding, hair, or clothing, which may place strain on the setting and loosen the prongs over time.
Pro Tip-
When not wearing your ring, store it in a safe place such as a jewelry box or protective pouch to help prevent scratches, damage, or misplacement.
FAQ's
Can I wear my ring in the shower?
It’s generally best to avoid wearing your ring in the shower. Soap, shampoo, and conditioner can leave residue on the stone, dulling its sparkle and potentially affecting the setting over time.
Can I wear my ring all the time?
Although diamonds and moissanite are durable, it’s best to remove your ring during activities like swimming, exercising, cleaning, cooking, or gardening to help protect it from chemicals and physical impact.
Can I wear my ring while exercising?
It depends on the activity. High-impact exercises can increase the risk of damage, while gentler activities like running or cycling are generally safer—though wearing your ring with care is still recommended.
Should I have my ring professionally cleaned?
Yes, we recommend a professional inspection and deep cleaning at least once a year to ensure stones remain secure and the piece stays in excellent condition.
What to do if my jewelry is damaged?
For any repair inquiries, please contact our support team. If your piece has experienced physical damage and can be restored, our team will be happy to assist with repairs at a minimal service cost.
